Schulung - ITIL® 4 Foundation (English version)

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  • 4REAL
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DURCHFÜHRUNG MIT TERMIN
Nr.
2480

Dauer
3 Tage (21 Stunden)

Preis
1.390,00 € netto
1.654,10 € inkl. 19% MwSt.

TERMIN UND ORT NACH ABSPRACHE
Nr.
2480

Dauer
3 Tage (21 Stunden)


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ITIL® 4 brings ITIL® up to date by positioning much of the established ITSM practices in a broader context of customer perception value streams and digital transformation, and incorporating new ways of working such as Lean, Agile and DevOps. In this course you will gain a clear understanding of the ITIL 4 Service Management framework and how it evolves to introduce modern technologies and working methods Candidates taking the ITIL® 4 Foundation exam will be introduced to the concepts of the Service Management Framework. For more information on ITIL® 4 and our ITIL® 4 offering, please see ITIL 4 Certification. Our learning platform LearningHub @Cegos is part of this seminar. In addition to the digital seminar documents the training is enriched with further learning formats and media. In order to achieve a sustainable transfer of knowledge into the daily work routine, the seminar is implemented according to our 4REAL approach model. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Zertifizierung

Zielgruppe

Wer sollte teilnehmen:

Zielgruppe

Our ITIL® 4 Foundation seminar aims at business and IT executives, IT managers, IT directors, IT managers, service managers, process owners, project managers, consultants, trainers, interested and involved persons in IT service management who need ITIL 4 Foundation knowledge.

Voraussetzungen

No previous knowledge is required for the course "ITIL® 4 Foundation" and the certification exam! Knowledge of IT services and business processes is an advantage.

Trainingsprogramm

Trainingsprogramm

ITIL® Introduction and History:

  • ITIL® History
  • ITIL® Library
  • The ITIL® Service Value System (SVS)
  • Four dimensions of service management
  • Success factors of ITIL®
  • Typical errors in the implementation of ITIL®

 

ITIL® 4 Certification Scheme:

  • ITIL® 4 Certification Scheme
  • Audit information
  • Learning success

 

Key concepts of service management:

  • Service and Service Management
  • Benefit and guarantee
  • Customer, user and sponsor value, risks and costs
  • Organization
  • Result vs. output
  • Service offer service relationship management
  • Performance of services
  • Service consumption

 

ITIL® Guidelines:

  • Focus on the Value
  • Start where you are
  • Continue with the feedback iteratively
  • Promoting cooperation and visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

 

The four dimensions of service management:

  • Organisations and people
  • information and technology
  • Partners and suppliers
  • Value flows and processes

 

The ITIL® Service Value System:

  • Opportunity / Demand (Input)
  • Value (Output)
  • Guiding principles
    guided tour
  • Service Value Chain
  • Practices
  • Constant improvement

 

The service value chain:

  • Planning (Plan)
    Improve (Improve)
  • Commit (Engage)
  • Design and Transition
    Deploy / Develop (Obtain / Build)
    Delivery and Support

 

ITIL® management practices:

  • General Management Practices
  • Service management practices
  • Technical management practices
  • Follow-up / preparation for the exam
  • Training method
  • Presentation, lecture, discussion, exercises.

Schulungsmethode

Schulungsmethode

Lecture, discussion, exercises.

Hinweis

Hinweis

Multiple-choice exam with 40 questions which have to be answered in 60 minutes. Non-native speakers are given an additional 15 minutes and can use a dictionary. Other aids are not permitted. 26 out of 40 of the ITIL® Foundation exam questions, i.e. 65%, must be answered correctly to receive the certificate. Exam language: German English The seminar is conducted by accredited ITIL® 4 Foundation Trainers.

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Weitere Informationen

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Schulung - ITIL® 4 Foundation (English version)