Schulung - IBM TP351G - IBM Control Desk 7.6 Foundations

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DURCHFÜHRUNG MIT TERMIN
Nr.
30010

Dauer
16h00

Preis
1.600,00 € netto
1.904,00 € inkl. 19% MwSt.

TERMIN UND ORT NACH ABSPRACHE
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Overview

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

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Zielgruppe

Wer sollte teilnehmen:

Zielgruppe

Audience

This course is suitable for all roles, including installers, administrators, and service desk agents.

Voraussetzungen

Prerequisites

Before taking this course, you should have the following skills:

  • Basic browser navigation skills

Trainingsprogramm

Trainingsprogramm

Course Outline

  •  Overview
  • Implementation
  • Basic configuration
  • Service Request Management
  • IT Asset Management
  • Change, Configuration, and Release Management

Objective

After you complete this course, you can perform the following tasks:

  • Describe the features of IBM Control Desk
  • Explain the architecture
  • List the primary installation scenarios
  • Perform initial configuration
  • Explain the processes managed by IBM Control Desk

Schulungsmethode

Schulungsmethode

presentation, discussion, hands-on exercises

Weitere Informationen

Weitere Informationen

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Schulung - IBM TP351G - IBM Control Desk 7.6 Foundations